Privacy Policy for Fyrtle

Last Updated: December 16th, 2024
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At Fytle LLC ("Fyrtle", "we", "us", or "our"), we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services, including virtual fertility consultations.

By using our services, you agree to the terms of this Privacy Policy. Please read it carefully.
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1. Information We Collect

We collect the following types of information from users who interact with our platform:

• Personal Information: This includes your name, email address, phone number, and any other personally identifiable information you provide during registration or through the questionnaire you complete before booking a consultation.
• Health Information: As part of the onboarding process and consultation, we collect information related to your fertility journey, such as medical history, current health status, and lifestyle details. This information is essential for providing accurate guidance and recommendations during your consultations.
• Payment Information: We collect payment details at the time of booking consultations, which are processed through secure third-party payment processors. This may include credit card or other payment method details.
• Usage Information: We collect information about your interactions with our website and services, including but not limited to your IP address, browser type, device information, and how you use our website.
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2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To facilitate consultations, including scheduling and confirming appointments, and providing personalized advice and recommendations based on the information you provide.
• To Improve Our Services: We may use your information to enhance our platform, improve user experience, and tailor the content and services we offer.
• Communication: To send you updates, confirmations, and information related to your consultations. We may also contact you with promotional content if you have opted to receive it.
• Payment Processing: We use your payment information to process payments for consultations.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including health privacy laws such as HIPAA.
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3. How We Protect Your Information

We take the security of your data seriously and implement appropriate technical, organizational, and administrative measures to protect your personal and health information. We use HIPAA-compliant platforms to ensure the confidentiality, integrity, and availability of your data.

While we take every effort to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data, but we are committed to maintaining its confidentiality and integrity.
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4. Sharing of Information

Fyrtle does not share your personal or health information with third parties for marketing or referral purposes. We may share your information in the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers who assist us in providing our services, such as payment processors or email communication platforms. These service providers are obligated to maintain the confidentiality of your data and are restricted from using your information for any other purposes.
• In Legal Matters: We may disclose your information if required to do so by law or in response to a subpoena or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change through a prominent notice on our website.
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5. Insurance and Medical Treatment Disclaimer

Fyrtle does not accept insurance for our services. All payments for consultations are collected directly from the user at the time of booking and are non-refundable. We do not provide medical treatment, prescriptions, or diagnoses, and our services are for educational purposes only.

We do not refer users to specific clinics, medical providers, or practices, and we do not receive commissions or compensation from any third parties. If you are seeking medical advice, treatment, or prescriptions, we recommend consulting with a licensed healthcare provider.
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6. Your Rights and Choices

You have the right to:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal data, subject to applicable legal obligations and retention policies.
• Opt-out of Communications: You can opt out of receiving promotional emails by following the instructions in the email or contacting us directly.

To exercise any of these rights, please contact us at admin@fyrtle.com.
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7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your user experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our site. You can manage your cookie preferences through your browser settings.
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8. HIPAA Compliance

As a company providing fertility consultation services, Fyrtle is HIPAA-compliant and takes the necessary steps to ensure the privacy and confidentiality of your health information. We only use HIPAA-compliant tools and platforms to store and manage your personal health data. All health-related information shared with our providers during consultations is kept strictly confidential and will never be shared with third parties without your consent, except as required by law.
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9. Changes to This Privacy Policy

Fyrtle may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
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Fyrtle LLC
109 Jupiter Road, Newark, DE  19711-3426.
Email: admin@fyrtle.com

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